DEPARTMENT OVERVIEW

Join the Residential, Retail and Supply Chain Services (RRSS) team at UC San Diego, a dynamic and innovative campus department dedicated to delivering exceptional service to the university community. As a valued RRSS team member, you will be contributing to a broad and complex organization consisting of five key units: Housing, Dining and Hospitality (HDH), Integrated Procure-to-Pay Solutions (IPPS), the UC San Diego Bookstore, Triton Print & Digital Media, and the Early Childhood Education Center (ECEC). With a focus on innovation and customer satisfaction, RRSS aims to inclusively meet the diverse needs of the UC San Diego community while fostering a sense of belonging for our students and staff.

As a member of the HDH team, you will be part of a self-funded unit with over 900 staff employees, 1,000 student employees, and an annual operating budget of $250 million, providing housing and dining services to over 20,000 students, faculty, staff, and their families. RRSS is proud to promote and create opportunities for greater equity, diversity and inclusiveness within our division.

POSITION OVERVIEW

Acts as a working team leader in a retail operation with responsibilities to include merchandizing, stocking, barista, customer service, food production, on-the-job training and quality control in a front of the house environment. Basic responsibilities will include any or all of the following: problem-solving in a timely manner, food production, customer service and complaints, data entry, use of Outlook for email and scheduling, placing orders online and by phone, handling staff shortages, equipment and personnel. Will follow established procedures in the absence of the supervisor. In coordination with their supervisor, will be responsible for food production, customer service, controlling labor hours and merchandising.

QUALIFICATIONS

• Experience in placing online product orders, following par levels

• Computer knowledge and skills to perform data entry of usage and waste tracking into online data base.

• Skill to interact and communicate positively with other staff, and customers.

• Knowledge and ability to effectively utilize employees and equipment in daily routines as well as unforeseen emergencies.

• Knowledge and skill in teaching and delegating of tasks to subordinates, and effectively monitoring and evaluating their performance.

• Demonstrated organizational skills to effectively manage time.

• Writing skills to communicate procedures, evaluations, and recommendations to management.

• Demonstrated initiative to:

1) Identify unit level problems and/or needs

2) Develop solutions and/or needs proposals

3) Implement action plans with limited assistance and input.

• Skill and ability to handle stressful situations, multiple deadlines, and difficult people in a calm professional manner.

SPECIAL CONDITIONS

• 70% Variable position, employees may be subject to furlough and/or curtailment (i.e., winter holiday break).

• Operating needs of the department require varied work schedules (i.e., a.m., p.m., and/or weekend shifts and/or 10 hour workday).

• Employees may be required to take off (vacation or temporary layoff) during scheduled operational shutdown periods, such as Christmas, Spring & Summer breaks.

• Health codes require prescribed uniform, hair covering, and good personal hygiene. Meal schedules require extreme attention to promptness and excellent attendance. Meal perquisite is required for all Dining employees.

• Job offer is contingent upon a satisfactory clearance based on background check results.