DEPARTMENT OVERVIEW

Join the Residential, Retail and Supply Chain Services (RRSS) team at UC San Diego, a dynamic and innovative campus department dedicated to delivering exceptional service to the university community. As a valued RRSS team member, you will be contributing to a broad and complex organization consisting of five key units: Housing, Dining and Hospitality (HDH), Integrated Procure-to-Pay Solutions (IPPS), the UC San Diego Bookstore, Triton Print & Digital Media, and the Early Childhood Education Center (ECEC). With a focus on innovation and customer satisfaction, RRSS aims to inclusively meet the diverse needs of the UC San Diego community while fostering a sense of belonging for our students and staff.

As a member of the HDH team, you will be part of a self-funded unit with over 900 staff employees, 1,000 student employees, and an annual operating budget of $250 million, providing housing and dining services to over 20,000 students, faculty, staff, and their families. RRSS is proud to promote and create opportunities for greater equity, diversity and inclusiveness within our division.

POSITION DESCRIPTION

Uses professional concepts to apply organization policies and procedures to oversee a variety of ongoing administrative operational issues relating to property operations for the Graduate and Family Housing (GFH) communities. Administers defined operational program to include, but not limited to: ensuring maximum occupancy and timely turnover of vacancies, administration of Waitlist for prospective residents, ensuring compliance with eligibility requirements, reviewing, tracking, and compiling reports regarding property expenditures. Analyzes and resolves operational problems of moderately complex matters and sensitive issues with tact, diplomacy, and discretion. Serves as the team leader, providing work direction for Residential Relations Coordinators and Leasing Consultants.

QUALIFICATIONS

• Proven ability to analyze information regarding property management, occupancy factors, and pertaining budgets and provide recommendation to supervisor.

• Skill at evaluating needs and determining office administration and operations.

• Demonstrated ability to serve as Lead to student staff and skills related to team consensus-building. Ability and experience to identify training and development needs, evaluate workloads and resources, and planning and organizing day-to-day activities.

• Advanced proficiency of common organization-specific and other computer application programs including Microsoft Office Suite and Google Workspace.

• Solid communication and interpersonal skills to communicate effectively with all levels of staff verbally and in writing. and via complex reporting data.

• Skill at resolving conflicts between residents, guests and employees.

• Solid organizational skills and ability to multi-task with demanding timeframes.

• Ability to use discretion and maintain confidentiality.

• Demonstrates a high degree of professionalism and possesses independent judgment, strong organizational skills, and the ability to be flexible as demands and priorities change.

SPECIAL CONDITIONS

• Job offer is contingent on clear Background Check.

• Occasional evenings and weekends may be required and emergency call-back.

• Overtime may be required.

• Required to use radio/phone during business hours.

• Must have a valid California Driver's License, good driving record and participate in the DMV pull program.

CANRA Mandated Reporter: This position has been identified as a Mandated Reporter pursuant to the California Child Abuse and Neglect Reporting Act and requires immediate reporting of physical abuse, sexual abuse, emotional abuse, or neglect of anyone under the age of 18.